Website FAQ
I attempted to Register with the site but did not receive an e-mail.
I received my confirmation e-mail, but I'm experiencing problems with completing confirmation.
Where can I change the email address associated with my account?
I accidentally Blocked someone / Where can I modify my Block List?
How can I change my local time zone settings for forum posts?
How do I put an image in my forum post?
How do I add my profile picture?
Where can I view the grocery list, meal plan, nutritional information, etc. from Eating for Life?
Q: I attempted to Register with the site but did not receive an email.
A: Check your Junk Mail, as your mail settings may have routed the confirmation mail there. If you don't locate the mail there, contact the Transformation Support staff at the technical contact page.
Q: I received my confirmation email, but I'm experiencing problems with completing confirmation.
A: The email contains two methods for completing confirmation-- make sure that you try both. Additionally, try copying + pasting the confirmation URL from the email into the browser address field, if the link isn't working for you. If you're still not able to finish registration, contact the Transformation Support staff at the technical contact page.
Q: I can't remember my password.
A: Navigate to the Forgot My Password page & follow the onscreen instructions-- you will receive a form email to fill out, and a few more onscreen instructions in order to retrieve your password.
Q: Can I change my username?
A: Your username is tied to your profile account, and unfortunately this can not be modified
Q: Where can I change the email address associated with my account?
A: While logged into the site, click on My Home in the top right of the browser, then Edit Profile; scroll down towards the bottom of the page and enter the desired email address in the Contact Information field. Finally, click Save Changes.
Q: I accidentally Blocked someone / Where can I modify my Block List?
A: Make sure that you are logged in, then you can edit your Block List at your Contacts List.
Q: How can I change my local time zone settings for forum posts?
A: While logged into the site, click on My Home in the top right of the browser, then Edit Profile; click Forum Settings under Settings. Click Edit Options & modify your Time Zone to the appropriate zone.
Q: How do I put an image in my forum post?
A: To put an image in your forum post, you first need to upload it somehwere. If you aren't familiar with uploading images, an easy place to get started is Photobucket. At Photobucket, you can easily upload an image and once you're done, you're given a URL (the internet address of that image). Copy that URL, then create a new forum post, and click on the "Insert Image" button (it looks like mountains inside a yellow square). Paste your URL in here, and you're done!
Q: How do I add my profile picture?
A: To add your profile picture, make sure you're logged in, then click "My Home", then "Edit Profile". Underneath where it says "Upload Profile Image" click the "Browse..." button and locate your image on your computer. Once you've got it, click "Submit".
Q: Where can I view the grocery list, meal plan, nutritional information, etc. from Eating for Life?
A: Grocery List / Other Eating for Life Resources / Nutrition Facts / Recipes
Q: My question was not answered in this FAQ.
A: Before emailing support, have you checked out the Support forum? It's possible that your question may be answered in a thread there. Go to the Support forum.
If you feel that you've exhausted the FAQ and Support forum for answers, contact the Transformation Support staff at the technical contact page.
